Warranty and Returns

For all information about product returns and warranty service, please call +370 (621) 41 066 or email info@jaukisofa.lt. You will find more information and any additional conditions below.

To cancel a contract within 14 days, you can use the sample contract cancellation form.

30-day money-back guarantee

If you are not 100% satisfied with a product of suitable quality that you have received, you can return it within 30 calendar days and get your money back, provided the item meets the return conditions set out below. Returns are free of charge – you can return the item yourself, or we will arrange collection at our expense, with no transport charges applied. The collection time is agreed individually, usually within 5 working days, unless otherwise agreed.

Return conditions for products of suitable quality

• The returned item must be in its original, tidy packaging. Note: when inspecting the item, you may remove the tapes used to seal the packaging.
• Assembled or attempted-to-assemble furniture cannot be returned.
• The item must not be damaged by the customer.
• The item must retain its commercial appearance (labels undamaged, protective film not removed, etc.) and its usable properties. This point does not apply when returning a faulty item.
• The returned item must include the same комплектation as received by the customer.
• The item must not have been used.
• If we collect the item, we can collect it from where a delivery van can access.

Returns of products of suitable quality are carried out in accordance with the procedure set out in Articles 6.228-10 and 6.228-11 of the Civil Code of the Republic of Lithuania.

Product return process

To return an item/items within 30 days of the delivery date, contact us by email info@jaukisofa.lt or by phone +370 (621) 41 066 and provide the name or code of the item/items being returned and your order number.

Refunds

We will transfer the money to your bank account within 14 calendar days from the collection of the item or the submission of the return request (whichever happens later), unless otherwise required by law.

24-month quality warranty

All products in our online shop come with a 24-month quality warranty (unless stated otherwise in the product description). The main product features and applicable warranty period can be found in the description of each item or in the warranty documents.

After purchasing an item, we recommend inspecting it carefully and not throwing away the packaging until the furniture has been assembled. In the event of warranty service, additional information may be required, which is provided on the product packaging.

Conditions for providing warranty service

• When assembling furniture, the customer must follow the assembly instructions supplied with the furniture.
• Furniture must be used as intended and maintained in accordance with the care instructions.
• The warranty applies to product quality defects arising due to the manufacturer's fault and/or during delivery when the item is delivered by the seller's transport.
• The warranty does not apply to naturally wearing parts of the products and upholstery fabric.

The customer loses the right to free warranty service in the following cases

• The item was damaged due to the customer's fault.
• The furniture was affected by force majeure circumstances.

Warranty claim process

If you notice any defects in the item during the warranty period, contact us by email info@jaukisofa.lt and attach a photo or video clearly showing the defects. We undertake to remedy manufacturing defects identified during the warranty period within 15–45 calendar days from the date the claim is registered. Other quantitative or qualitative discrepancies will be corrected, completed or replaced at our expense.

If, after purchasing the item, you notice that it is faulty, you have the right to request repair of the defects, replacement, a price reduction or termination of the contract within 24 months from the delivery date of the item (unless otherwise provided by law). We will replace a faulty item or refund the money paid in accordance with the procedure laid down by law. We will arrange collection of the faulty item at our expense.