FAQ

FAQ (Frequently Asked Questions)

General Questions

Which furniture do you have in stock?
All our items are ordered from suppliers abroad, so we do not keep furniture in stock. The expected delivery time is shown in each product description.

Do you make furniture to individual orders?
Unfortunately, our manufacturer does not make furniture to custom sizes or specific orders.

Can I choose different furniture colours than those shown on the website?
No, all available furniture colours are shown on our website.

Do you offer furniture assembly?
No, we do not offer furniture assembly, unless we can cover the cost of a furniture maker in the event of a furniture fault.

How do I subscribe/unsubscribe from the newsletter?
You can subscribe to our newsletter on our website by entering your e-mail address. You can unsubscribe at any time by clicking the link at the bottom of the e-mail.

Warranty and Returns

Do you provide a (manufacturer's) warranty for furniture?
Yes, all furniture we sell comes with a 24-month manufacturer’s warranty. You can find more information on our “Warranty and Returns” page.

Where should I contact you and what information should I provide about a furniture defect?
If you notice a furniture defect, contact us by e-mail at info@jaukisofa.lt and attach a photo or video clearly showing the defect.

How long do I need to wait for warranty parts?
Warranty faults are usually resolved within 15–45 days from the claim being registered.

What should I do if we want to return furniture?
To return an item, contact us by e-mail at info@jaukisofa.lt or by phone on +370 (621) 41 066 within 30 days of the delivery date.

What does the 30-day money-back guarantee mean?
If you are not 100% satisfied with the item you receive, you can return it within 30 calendar days and get a full refund. Returns are free – we will collect the item at our expense.

Payment

How can I pay for my order?
We accept bank transfers, credit cards, and you can also pay on delivery in cash or by card.

When do you refund money if we cancel a paid order?
If an order has been paid for and cancelled, the money is refunded within 1 working day.

Can I pay on delivery?
Yes, if you choose to pay in cash, you can pay conveniently on the spot – directly to our driver at the time of delivery. Please have the exact amount for the order ready.

Delivery

How much does delivery cost?
Delivery throughout Lithuania is free.

Will the driver bring the furniture inside?
Yes, but this is a separate extra service costing 20 EUR. It must be ordered in advance – when placing the order or by contacting us before the delivery date. Without this service, the furniture is unloaded at the entrance.

When do you deliver furniture?
The delivery time is shown in each product description.

Is the furniture delivered by your own transport or through delivery services?
The furniture is delivered by our company’s staff, which helps us avoid the risk of damaged furniture.

Can I choose an exact delivery day?
Yes, please contact us to arrange the delivery time that suits you best.

Order

How can I place an order?
You can place orders by phone or online.

How long does it take to confirm orders?
We confirm orders immediately after they are placed.

How can I cancel my order?
You can cancel your order by contacting us by phone or e-mail.

Do you issue invoices?
Yes, invoices are issued after order confirmation.